Very professional
Friday afternoon - a long queue of people waiting for the dispensary. Clearly they were under-staffed for whatever reason- but a woman at the front of the queue who was determined to ensure that the whole of the waiting room should hear that she was “very important” and that she was unhappy. Despite being reassured repeatedly that everything was being and indeed had been done to ensure her prescription would be sorted, the lady continued to berate the member of staff quite unnecessarily. The member of staff was a consummate professional; remained calm and helpful and managed to keep the rest of the queue happy whilst also managing the reception desk. Well done. You deserve a huge vote of thanks from the Practice Manager - and I speak as a former Director of one of Suffolk’s Health Trusts .