Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Saxmundham Health


Friendly & professional

I am a new patient that joined the surgery just before the lockdown and major covid outbreak. It was simple and very easy to join the surgery and have my records transferred from my original doctors surgery. I am on regular medication monthly and this has been an easy transfer and continuation of supply with no issues. this surgery has a dispensary within the surgery so when you put a prescription in online, when you go to the doctors to normally collect just the prescription paper you can just pick up the medication, cutting out the middle man and an additional waiting stage. the staff are all friendly in despite the difficult situation they are currently facing. All the staff remain very helpful and informative providing a professional and friendly service.