Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Saxmundham Health


Medication delays so use another place

We have started getting medication from 'Pharmacy 2U' as the prescriptions were taking too long when we put them in at the CO-OP. More than 5 days. (Healthwatch team explained the GP surgery is aware of this and patient can query it direct with the surgery as they are ensuring that they are sticking to the timescales that they have to for the CO-OP) Patient response - They just know they had to wait too long and had to find a solution. It would also be difficult to put in the repeat at the Surgery instead of the CO-OP and then pick up from the CO-OP and that is why they choose to use the service.