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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Saxmundham Health



Could work on their communication

The surgery needs to communicate with patients better. There are mixed messages. They spend money on expansion, yet the surgery is still overrun, so spending that money has made no difference. The carpark is full of people who are not here, or they are hear waiting too long so instead of 1 car you get 4 due to the lateness of the appointments.

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