Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Scotts Opticians, Bury St Edmunds


Looked after my eyes for twenty-five years.

A pleasant, helpful and very professional establishment giving traditional standards of eye care. Not part of a national chain, needing heavy advertising and TV to obtain clients. Most of the clients are registered long-term with this superb opfthalmic practice.