Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Siam Surgery


Online appointment worked well

The phones are a bit busy some days but I've had an online appointment using the web cam and it worked really well and actually felt safer than visiting the surgery. I've also had call backs but have missed the last call when I didn't get to the phone in time and was told that I would need to call back to make a new appointment the next week. The call backs are okay but I do feel they are a bit brief and rushed through and you definitely don't feel I have a personal relationship with the GP. The covid vaccination process rolled out by the surgery has been done very well, can't fault it.