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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

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Original feedback for

Siam Surgery



Busy phones

The phones are busy in the morning and I got cut off this morning too. I called back and had to wait 12 minutes and the music is very loud. The staff are excellent and they've fitted us in to be seen this morning as we're very worried about something.

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