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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Siam Surgery



Frustrating

Comment is not about recent contact rather it is my frustration in gaining access to service. I waited two hours and 10 minutes to have reception answer the phone. A week later I phoned at 1:30 pm for another appointment, only to be told surgery was closed for training in the afternoon via answer machine.

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