Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Siam Surgery


Long wait on the phone

There is a long wait on the phone to get through and when you do get through and speak to someone I've been told that there are no appointments available and to call back the next day or call 111. My appointment today was prebooked with a nurse and was fine to get, its the more urgent on the day appointments that have been more difficult. The staff are great but phoning the surgery is frustrating.