Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Siam Surgery


System works well

I do struggle due to my condition to call the surgery so early in the morning so I have to rely on family to make the call for me. I have been able to get appointments this way and staff are happy to talk to them which makes appointments easier to arrange. I find the system works well and I don't really feel that there is anything that needs to change.