Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Siam Surgery


Helpful

Very good, helpful and kind. I've had two recent appointments and now seeing the GP after speaking to them on the phone initially. The GP has gone over what is happening well. The only slight issue is the phones being very busy. The system said I was first in line but it took 40 mins for the phone to answered. I found it difficult to cancel an appointment recently as I couldn't get a taxi to take me to the surgery but it took ages for the phone to be answered. To rebook the appointment meant a two week wait for a new blood test. Transport is the difficult bit when you can't arrange taxis at the right time.