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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Siam Surgery



Good

Doctors and nurses have been very good but when you try to book an appointment some of the staff can be quite abrupt and sharp. When you are told by staff to come back next week but reception don't seem to want to help. The location of the surgery and parking is good. Online booking does help at times. However there are times when no appointments are available for weeks and some clinics are also not available online. The appointments regularly run behind by up to 1/2 hour, in the extreme it's been 45 minutes

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