Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Siam Surgery


Works very well and nothing needs changing

On the day appointments are easy enough to get. Tends to work very well for us, nothing really needs changing. Phone today but phone line was silent with no message or music to indicate whether you are in the queue or not. Explanation about why they are asking for more detail about the need for an appointment would be nice.