Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Siam Surgery


Very good once you see someone

Difficult to get appointments and you are told to call back the next day, but it can then take 5 days to be seen. Once you do get in to see someone they are very good. I don't particularly like being asked by reception why I need the appointment. If you are reluctant to say reception staff get a bit tetchy with you. Other than that they do everything well.