Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Sole Bay Health Centre Surgery


poor communication putting health at risk

I enquired about getting a spring Covid booster by visiting the health centre in April. The receptionist informed me I would be invited to receive one in due course. At the end of June I discovered by chance that the vaccination programme was about to end. When I rang up to enquire why I had heard nothing the receptionist informed me that a text had been sent on June 1. It transpired that this had gone to a mobile phone number I had ceased using years before. I pointed out that all previous communications from this health centre had been by letter or landline phone. The receptionist was brusque and defensive and I was left to feel that this the problem was entirely my fault. Further, they had run out of vaccines.