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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Sole Bay Health Centre Surgery



Appointments too long online

Overall the surgery is very good. However, when booking an appointment online I feel waiting two weeks is rather too long. A week maybe more realistic for what I needed to see them for, and I feel calling on the day as an 'emergency' was not appropriate.

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