Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Southgate Ward


Poor

My daughter was on Southgate ward from April - May ( I have submitted feedback on the Wedgwood form as well) but there were other things that I thought of that I am really unimpressed with. At a ward round where she was told that she could go on a weeks leave without discussion we were all very nervous and asked if the ward could make sure that the home treatment team made contact with us. This would give us all a little bit of security that we would have support. This didn't happen and during that week our daughter was returned to hospital in an ambulance after an episode of self harm. The following week in our ward round (in which they discharge her) we asked again if the ward would make contact with the home treatment team. This time we were told that since my daughter had already had a weeks leave the home treatment team would not be able to visit her. I am so upset. She was sent back into the community with no support and because either the ward or the home treatment team didn't do the right thing at the right time my daughter is the one suffering and set a drift. This is so poor.