Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Southgate Ward


Terrible experience, poorly run ‘service’

Staff ignored patients, NO PSYCHOLOGIST!!! Ward review a joke, no one takes responsibility, not offered veg diet food, ignored signs of stress, ignored suicide risks, ignored advice of external health professionals, kept in for too long then randomly discharged with a miracle cure. No leadership, no effective ward management - ‘inadequate’ grossly over compliments this terrible place.