Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Specsavers, Felixstowe


Excellent service provided

I would like to say that this Specsavers are excellent, I have always found them to be supportive, attentive and professional. I go to see them once per year and they monitor my Macular degeneration eye condition well, they have always told me to go back at any point if I have any other concerns outside of the appointment routine. It seems their knowledge of my condition is very good.