Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Specsavers, Ipswich


Really good care but chaotic organisation

Arrived on time for eye test for myself and my husband but organisation so chaotic that we weren't seen or booked in for 20 minutes. We felt rushed and herded about, with nowhere to sit. Once I saw the optician he was excellent, very thorough and explained everything very well. The person who dealt with my order for new glasses was also excellent, after another long wait. After three reminders I finally got the peripheral vision test which the optician recommended. I am sure that the machines should be cleaned between patients and this did not happen in the initial tests (the optician and the person who sorted out the new glasses did do this though). All in all very good care from professional and knowledgeable staff but the management/organisation was terrible and quite a stressful experience.