Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Specsavers, Stowmarket


Were Brilliant with my 90 yr old dad

I took my dad who is 90 years old to the opticians and the Optician was great with him, he explained well, very clear and practical approach, they made it a very positive experience for us both. We picked up the glasses soon after, he still drives so it is important that he sees well. No waiting around, well organised, could not fault them.