Spring Road Pharmacy

One staff member is lovely however the other staff can be somewhat challenging, most of the time they're ok with me but often quite rude and unhelpful with my husband, today's experience was the last straw for him so we have decided to move pharmacy's which is sad because we like to support the smaller independent retailer.
Currently there is a shortage of ADHD meds, so was pleased when I called the pharmacy on 30.12.23 to be told by a member of staff that my son's medication was physically there in his hand ready for collection.
Husbands first day back at work today so goes to collect this prescription, and is told, "it's not there", "we haven't got" (repeatedly) "who did I speak to?" "we'd already had a recent prescription for this", "we've got it wrong it's not physically in the building!" "staff we spoke to was referring to it being ordered on the screen" Hubby calls me for exact details of this conversation to which I relay giving the date and time of the call, he's told "That staff member wasn't even working on Saturday", "they haven't got it there" etc etc and then someone pipes up with "oh yea I've found it" Hubby says "Sorry, you have got it?" staff ignore him, no apology they talk of other medication on the prescription, hubby queries if the ADHD medication IS in the bag also, told "take a look!"

Hubby works in Mental Health and has a thick skin he's not being sensitive he's just fed up about it!
We have always been polite and courteous as is our upbringing, grateful for assistance etc and if this was a one off you'd think ok, getting back to work , miserable weather today etc and perhaps if this was the only pharmacy around for miles and miles we'd have no choice but it's not we have options so with a heavy heart we will change over. We have 1 more prescription to collect which I can't change now so at least 1 more visit is needed.

I called to ask for some advice about my medication. I got passed to three different people. Each person was extremely rude and unhelpful. They need to learn basic social skills. The people using their service is vulnerable and require help and assistance, and they were far from accommodating. They need to learn compassion. If i could leave a zero star rating i would.

I had a poor experience at this pharmacy with negative communication, the interaction was not good at all, I was very disappointed and would have hoped to have experienced a much better service.

Staff are very friendly and knowledgeable, nothing is ever to much trouble.

I phone to ask for my repeat prescription and they contact the surgery and have it ready in one week. All staff are very helpful and the Pharmacist is always on hand to give advice.
Very helpful and nothing seems too much trouble

I phone to ask for my repeat prescription and they contact the surgery and have it ready in one week. All staff are very helpful and the Pharmacist is always on hand to give advice.
Very helpful and nothing seems too much trouble

The Pharmacist was willing to undertake preparing the blister packs for my mothers medication although they were already oversubribed. Thank you

Professional friendly staff. Excellent pharmacist. A modern pharmacy with great old fashioned values, (rare in these times.)

This pharmacist is fantastic, he is so efficient and professional. Excellent customer service, second to none. We feel so grateful to have them.