Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Spring Road Pharmacy


Extremely poor

I called to ask for some advice about my medication. I got passed to three different people. Each person was extremely rude and unhelpful. They need to learn basic social skills. The people using their service is vulnerable and require help and assistance, and they were far from accommodating. They need to learn compassion. If i could leave a zero star rating i would.