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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

St Elizabeth Hospice



Outstanding Service

A hospice nurse came to visit one of our (care home) residents who was very poorly and at 'end of life'. The nurse was very supportive to both me and and another senior carer and also to the family. She remained with us during the lady's passing and offered comfort and support to the family and just went above and beyond the call of duty.

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