Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Stanton Surgery


Phones are busy

The phones are busy, I called at 8.30 but there were no call backs available and I was initially told to call back tomorrow but they did then find me an appointment. The nurse arrranged for various tests to be all carried out during one appointment after they were organised for three separate appointments of three consecutive days. This was so much easier and I was very grateful. Staff at the practice are friendly and have explained issues well.