Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Stanton Surgery


Finding it more difficult

I'm finding the system more difficult as getting a face to face appointment is more difficult and it feels more detached. When I do speak to or see a GP or a nurse they are very good and have acted quickly but I would've preferred to see a doctor as I find it hard to explain whats going on. For todays appointment I was missed so the nurse is now going to queeze me in. A clock in the waiting room would be helpful to know how long you've been waiting.