Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Stanton Surgery


Good staff

I've not had any problems getting appointments and the staff are good. It seems that there have been changes to the dispensary team, with new staff, systems and software and it can be worrying when you have to leave a message for them but don't necessarily get a call back as I've worried that the message has been missed when I've not spoken to someone.