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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Stanton Surgery



Well below standard expected

A diagnosis of Type 2 Diabetes sent to this surgery by an outside clinic was not followed up. I did not know this until I had changed to another surgery because of ongoing issues with the dispensary and inability to obtain doctor's appointments to resolve fluid retention caused by BP medication. This surgery seems to have an ongoing issues with retaining staff resulting in new staff unfamiliar with this operation making basic mistakes to the detriment of patients. These are then fobbed off with weak excuses.

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