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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Stanton Surgery



Issues with medication

Its a good surgery but 4 weeks ago my medication wasn't available at the surgery so I was given a script to take else where. The problem was tracking down what I needed and I was given no advice about where to start. Luckily I drive so I could visit different pharmacies to find what I needed but they didn't have any either so one pharmacy said they could offer an alternative but that needed yet another script, which was arranged. I'm not sure why an alternative was not considered by the surgery rather than sending me away to track down what I needed.

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