Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Stanton Surgery


That is fine

Receptionists can give the impression that they are trying to hurry you along when you call in for an appointment. I always have to sit and wait after my appointment time to be called in though the nurses are better on that front than the doctors.I have a named physician but I prefer another of the doctors here so I always book to see them because I value them highly. I have to wait a few days longer for a routine appointment but that is fine by me.