Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Stanton Surgery


Overall, pretty good.

Overall my experience here has been pretty good. Depending on how busy they are you can have to wait, and it has been for up to an hour. It would help if a text or call could be made to let me know and if that isn't practicable I would like to be told by reception when I arrive. I prefer to book in face to face (rather than on the screen) but I feel this is discouraged. I don't like the screen because I feel it isn't sterilised regularly and i don't want to catch anything.