got an appointment for today-great!
I called at 8.30 this morning and I got an appointment for 10.30-great!! I do often have to wait past my appointment time, 30 minutes isn't unusual, I once had a really long wait but that was due to a particular set of circumstances beyond their control and I was told what was going on. One member of the reception team can be a bit off but everyone else if very professional and caring.