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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Stanton Surgery



got an appointment for today-great!

I called at 8.30 this morning and I got an appointment for 10.30-great!! I do often have to wait past my appointment time, 30 minutes isn't unusual, I once had a really long wait but that was due to a particular set of circumstances beyond their control and I was told what was going on. One member of the reception team can be a bit off but everyone else if very professional and caring.

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