Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Stoke Park Medical Centre


very difficult to get an appointment

When trying to get an appointment you phone at 8am only to be told all appointments are gone and to call at 1pm. When you call then you're then told none are available and that you should've called at 8am. There are appointments theoretically that can be booked in advance too but when I've tried this none are available either. When I last tried to get an appointment it took a week to get to see someone and it really does depend who you speak to. I don't particularly like the reliance on telephone consultations rather than actual appointments.