Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Stowhealth


Seems easier to get appointments now

The service is very good, efficient and with complex care needs they always try their best. The staff are friendly and yet professional and I have a good rapport with them. Appointments are quick and easy to access and it does seem easier now to get them. I do worry that the triage process could be a barrier for some patients as they do not like or find being on the phone difficult.