Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Stowhealth


New patient

It's all been very efficient and my prescriptions have been set up well. I had a letter inviting me in for an appointment with a nurse, there was also the opportunity to rearrange the appointment if it wasn't convenient so been very pleased so far. As a new patient it would be helpful to be told or given information about how to book appointments when you join the practice as I wasn't sure how to use Ask My GP or what I needed to do. It all worked well but some advice when you register would be good.