Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Stowhealth


Prefer face to face appointments

I do find it hard to get in to the surgery and would prefer a face to face appointment rather than doing most things on the phone as I find this more difficult. There isn't really an option other than using Ask My GP which tends to lead to a telephone call and when I've raised how difficult I find them it's just been ignored. When I called recently it did sound like the phone was put down on me but it could've been a glitch with the phone system.