Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Stowhealth


Service great. App asking not to contact.

I've always had a great service from the staff at Stowhealth, kind and attentive. But needing to boom through the app which every day has a large message asking to contact if absolutely necessary makes me feel awful to contact them and has put me off messaging before but it has left me in a bad way before just because I didn't want to pester them and feel like a nuisance but it was actually something I really needed their help with. I do use 111 when necessary like my children with their croup