Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Stowhealth


Blood test/Prescription

Went in for a blood test which was about 10 mins overdue which was fine, on my way to the room and someone come and got me and took me to a different room, the nurse was lovey and everything went well, which is good. Went down to collect a prescription, went to the wrong pharmacy bit told to go to the boots pharmacy where it was ready to collect, so i walked across the room where i was then told they couldn't find it. They have had a week to sort it, few minutes later, told they had 'tracked it down.' I was there way longer then i needed to be. Other then the pharmacy being terrible, it was good.