Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Stowhealth


Appointment system not easy if you work

The appointment system is very difficult if you work. I can't take calls at work and it is therefore very difficult to arrange an appointment because you have to wait for a call back from the doctor before you can be given an appointment. You're not given any idea when the call will come through or any option when you do finally talk to someone, which can also be problematic when you don't work locally. This time I've had to explain the situation over and over which has become so frustrating.