Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Stowhealth


Not rushed through

Seem to be given enough time to be seen and discuss issues aqequately and you're not rushed through. On the whole staff are good. I keep being sent a repeat letter and I've asked to be removed from the mailing list but it still is sent. The call backs from doctors mean that it can be difficult to get issues sorted as it has taken three phone calls to get this latest issue dealt with as I was told an appointment wasn't needed. When I was finally seen the issue was sorted straight away. It needs to be clearer that prescriptions take time to reach the pharmacy, people expect it to be ready to collect straight after their appointment.