Always very good
I think the online service is brilliant. In the old days, you'd phone up and then have to await a call at any time of the day - inevitably when you're in a meeting at work. The online service works so much better - the opportunity to share photos, choosing a call back (specifying your own availability) or email, and being seen on the day if you need it. I am sure there are challenges with it for some members of the community, but this service better reflects the fact that people needing health advice might be working or managing other responsibilities and can't sit around waiting for a phone call. My perception is that the online service is freeing up doctors and nurses to be able to see those who really need it, and there is less time pressure than in the old system.