Fantastic surgery
So grateful for the surgery and the staff but there is one Care Navigator who has been very difficult and their attitude is almost combative. I was told to call 111 when I wanted advice about a child’s ongoing issue, which was not appropriate. If they answer the phone when I call now I will hang up and call again in the hope of speaking to some one different. The care and treatment provided by doctors and nurses is great and as a family we are very well looked after by the kind and reassuring staff. As a mother and patient I definitely feel listened too and feel that everything is taken in to consideration. With the complicated health issues my child has we are very confident in the care provided. The dispensary staff really do all they can to be helpful and have dealt with situations quickly when they’ve been more urgent. For anything related to the children we either get a call back or are seen the same day, it really is a brilliant surgery and I really can’t praise them enough.