Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Stradbroke Medical Centre


Planning ahead is more difficult

Sometimes the customer service on reception isn't fantastic when you are trying to sort things out. When you call they tend to only have urgent appointments available and planning ahead is more difficult. When with doctors and nurses they are good and mostly provide good explanations. I use online booking but this doesn't really help to get appointments but they are generally doing a good job.