Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Sudbury Community Health Centre


Phlebotomy needs to be open longer

I arrived for a blood test early one morning but at 0845 no one had been called (I was about 20th in the queue I think) so I had to leave to go to work. I came back the next day at 1545 only to find out the service had closed. I tried again the next day at 1500, waited nearly 45 minutes then was told I was lucky to be seen as the service was due to close to enable samples to be sent to WSH. Lucky?? Just how is a working person supposed to access this service? I left work early two days running and I am lucky I could. The staff are very good but I think they realise they are swimming against the tide!