Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Sudbury Community Health Centre


Blood test service is now very poor

Average wait time for blood tests in this New Health Service building is over 1 hour. The building is very nice however the service is very poor. My wife has visited 4 times in the last 3 weeks and every time the wait is over 1 hour. Staff shortage is obvious. A waste of time making an official complaint, no one at WSH is listening. If anyone is interested then do a survey of patients leaving after a blood test and ask how happy they are with this service. New building, same old issues !!