Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Sudbury Community Health Centre


Appointment system has changed for blood test

I turned up to have a blood test recently but they had changed the system so that you don't just take a ticket and wait anymore. I had to book on a computer or online at home, I struggled to use the computer and then had to wait 1.5 hours for the appointment. It would have been better if they had let patients know, the old system was better.