Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Sudbury Community Health Centre


Lack of civility from phlebotomist

My name came up to go to the bay. There were three staff in there, not one acknowledged me so I walked past. "In here" one said, The needle was painful, make a fist, "press here to prevent bleeding and bruising". Very mechanical flat tone of voice. No acknowledgement that I was a human being.