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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Sudbury Phlebotomy (part of the North East Essex and Suffolk Pathology Services)



Appointments only has proved to be difficult

The staff make the service excellent. Since it has been appointments only it has proved difficult as I am taking warfarin medication and was on antibiotics and needed an urgent appointment, I phoned and emailed Swift Call who do the appointments and they told me the only way I could get an appointment sooner was via my GP, so I had to phone my GP surgery and asked someone to phone me back, I was feeling so unwell at the time my GP did eventually sort an urgent appointment for me but it was such a rigmarole for me.

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