Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Suffolk Community Services


Professional and friendly nurses

I have had several visits by the West Suffolk district nurses and they were exceptional. Phoned to let me know when they were arriving & arrived on time, introduced themselves and gave me their contact number. Provided the treatment that I needed in a compassionate and professional way. Made sure that they understood my history and explained what they were doing and why they were doing it & ensured that I understood every step of the way. The nurses then phoned up after their visit to ensure everything had gone well.