Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Suffolk Community Services


Scary!

My wheelchair stopped working properly, at night rang emergency number but no one picked up. Wouldn't send an engineer until the next day but need my wheelchair to transfer to bed. Engineer couldn't find the problem. Happened again and engineer didn't come until next day. Wanted to send wheelchair back for repair but would only be able to have whatever wheelchair available. Eventually got another engineer who identified the problem. But without my wheelchair I either have to have an unsuitable wheelchair (not adapted)/stay in bed/go to hospital. Without my wheelchair I need two carers